Frequently Asked Questions

The Information Assurance (IA) at the National Security Agency provides customers with a wealth of knowledge and assistance for their Information Assurance (IA) goals. Questions related to this site’s information, contacts, and programs are below.


How do I join this site?

You do not need to join this site to see public content, but access to much of the content requires the use of a Federal/Department of Defense (DoD) Public Key Infrastructure (PKI), Personal Identity Verification (PIV) or a Community Access Card (CAC) client certificate.

To access the restricted sections of this site, you must register. In addition, you must have a Federal/DoD PKI, PIV or CAC client certificate correctly installed in your browser when you submit the registration form.

You will be notified when your registration has been approved.

Please visit the Certificates page for information about obtaining a certificate.


How do I login?

Returning Users: Login using your PKI/PIV/CAC Certificate by clicking the "Login" button in the navigation bar/menu.

New Users: Please click the "Register" button in the navigation bar/menu to register for this site. Some content on this site requires a PKI/PIV/CAC client certificate for access.


How do I logout?

Logging Out: Use the "Logout" button in the navigation bar/menu. You will automatically be logged out after 30 minutes of inactivity or when you close your browser.


I keep getting security pop-ups. How do I stop them?

Note: Only applies to older browsers; may vary based on browser version.

Internet Explorer:

  • Open Tools > Options > Security > Internet, and click the Custom Level button
  • Scroll down the settings to the miscellaneous section. Set the following settings to "enabled," if they are currently set to "prompt": "Submit non-encrypted form data" and "Display mixed content."
  • Click OK

FireFox

  • Go to Tools > Options > Security, and click the Settings button
  • In the pop-up window, un-check the following: "I am about to view an encrypted page," "I'm about to view an encrypted page that contains some unencrypted information," and "I submit information that's not encrypted."
  • Click OK

How do I download documents?

To view documents stored as Portable Document Format (PDF), your local computer must have the Adobe Acrobat Reader 5.0, or later, application or a Web browser plug-in that supports the PDF file format.

Download the Adobe Acrobat Reader


Last Reviewed: 13 May 2015